Support
Stuck, or something doesn't work the way it should? A person reads every email.
We reply within 2 working days. In the app you can also use Settings, Send feedback.
Installing
iPhone
Twring for iPhone comes through TestFlight, Apple's app for early releases. Install TestFlight from the App Store, then open the link in your invite email and tap Install. Updates arrive in TestFlight.
Android
Open the download link in your invite email and tap Install. If Android or Play Protect asks whether to allow the install, allow it. New versions come by email: install the newer one over the old one and your agents and settings stay.
Signing in
Sign in with Google, or Apple on iPhone, using the email address your invite went to. If Twring says you're not in yet, write to us from that address.
Calls
My agent can't hear me
Check that Twring is allowed to use the microphone in your phone's settings. On a call, the speaker button switches between the phone, the speaker and Bluetooth; try another one. If you muted the call, tap the microphone again.
My agent doesn't answer
An agent on your computer can only answer while that computer is on and awake and the Twring tool on it is running. The agent's page in the app shows whether it is online. If it stays offline, tap Connect another agent, choose On my computer or server, and link your computer again.
My agent forgets what I asked on a call
Twring's guide tells your agent to write each request down during the call and to work through the list afterwards. Older setups may have an older guide: link your computer again (Connect another agent, then On my computer or server), and the guide updates. Other agents can download the guide.
A call ended early
While we launch there is a daily calling allowance, which resets each day, and each call has a maximum length. If calls drop in other ways, tell us when it happened and which agent it was.
Rings
My agent's rings don't reach me
Check that notifications are on for Twring, and that Do Not Disturb and quiet hours in Twring's settings aren't on. Your agent can ring you a few times an hour at most, so a burst of rings is held back on purpose.
Your account and data
- Delete your data: in the app, Settings, Delete my data. It removes your agents, keys, chats and call history and keeps your account.
- Delete your account: Settings, Delete account, or follow these steps without the app.
- What Twring keeps: the privacy notice lists it. Twring never records or keeps your call audio.
- The rules: the terms of service.
Who runs Twring
Twring is built by Rish (@rishflips) at SaaSage Labs. For press and partnerships, write to hello@twring.com.